Shipping & Returns

 

Returns Policy

 You may return most new, unopened items within 30 days of delivery for a full refund. The product must be in re-sellable condition.

Return authorization is required on all returns. To start a return authorization, please complete the form on this link ASK A QUESTION 

 We only accept merchandise with an authorized return number that was purchased within 30 days of receipt or order transaction on rebel-rc.com.

 If your purchase exceeds 30 days of receipt or order transaction on rebel-rc.com. Please contact us and we will find a solution for you.

 The following conditions apply for all returns:

  •  The merchandise must be in new and unused condition for a refund with all original packaging.
  • Products with physical damage, constitutes as used merchandise. (Visible usage or not in original condition, with original packaging)
  • Shipping costs are the sole responsibility of the sender.
  • We do not accept returns via COD or any other collection method. COD packages will be refused.
  • Packages returned to Rebel RC without authorization will result in a return to sender.
  • Due to shipping regulations, Lithium Ion (LiIon), Lithium Polymer (LiPo) and Lead Acid (Pb) batteries may not be returned to us and are considered a final sale.
  • Nickel or Alkaline batteries that have been opened, used, and/or charged may not be returned to us.
  • Restocking fees may apply to all returns classified as used merchandise.

 If your return qualifies for a refund. You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 Shipping

Although we may be processing orders, we do not ship on Saturday, Sunday, or Holidays

 Same-day shipping 

Refers to when the order is shipped out on the same day it is ordered by the customer. All orders received by 10:00 A.M. (PST) Monday - Friday ships out same day. Depending on your location and the availability of products, orders are shipped from our California warehouse. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if additional information is needed to process your order. Delays due to payment processing are not the responsibility of Rebel R/C.

 Shipping Process 

Please note that shipping rates are weight-based. Rebel R/C is not responsible for delays in express delivery orders lost or damaged parcels. 

Shipping charges are non-refundable. 

RTR Vehicle Free Shipping Offer

Shipping method economy ground 

Only valid with Continental U.S. addresses 

(Continental U.S. includes 48 contiguous states, does not include Alaska, Hawaii, Puerto Rico and other U.S. territories).

Free Shipping Offer 

 Shipping method economy ground 

 Only valid with contiguous U.S. addresses 

 (Contiguous U.S. includes 48 contiguous states, does not include Alaska, Hawaii, Puerto Rico and other U.S. territories).

 

PLEASE CONTACT US FOR ADDITIONAL INFORMATION